Reference

Privacy Policy at luckyspin

We handle your personal information with care, whether you deposit through bKash, withdraw via Nagad, or verify your account with Rocket. This policy explains what we collect, why we collect it, and how you stay in control of your data.

Data ProtectionAccount PrivacyPayment SecurityCookie DisclosureYour Rights

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around the reality that most of you access luckyspin from a mobile device, often on the go between matches or during a break. That means your session data, payment confirmations from bKash or Nagad, and login tokens all need to stay protected even on public networks. Below is how we approach each area of your privacy, from cookies through to account deletion requests.

Encryption in Transit

All data moving between your device and our servers is encrypted using SSL. This covers login credentials, Rocket payment confirmations, personal details during registration, and any documents you upload for account verification.

Cookie Usage

We use cookies to keep you logged in, remember your preferred lobby view, and track which pages load slowly on your device. We do not use cookies to build advertising profiles or share browsing data with external ad networks.

Account Security Layers

Your account is protected by OTP verification sent to your registered mobile number. If someone attempts to log in from a new device, we block the session until you confirm via the code sent to your phone.

Data Retention Period

We keep your account data and transaction history for as long as your account remains active, plus a retention window after closure required by applicable regulations. After that window closes, records are permanently deleted from our systems.

Third-Party Sharing Limits

Your data goes only to payment partners processing bKash, Nagad, or Rocket transfers, and identity verification services. We never sell personal data. Each partner receives only the fields they need — nothing more.

Your Right to Request Changes

You can ask us to correct inaccurate details, export your personal data in a readable format, or delete your account entirely. Submit these through live chat or email, and we process them within a reasonable timeframe depending on request complexity.

How We Collect and Use Your Information

luckyspin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we ask for identification details — your name, email, phone number, and date of birth. This lets us verify your identity and keep your wallet secure. Every time you make a deposit through bKash, Nagad, or Rocket, the transaction

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reference and amount are logged against your account profile. We use this to process payouts correctly, prevent duplicate charges, and resolve disputes if a payment does not arrive as expected. We also collect device data when you access our lobby from your phone or browser —
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things like screen size, operating system, and IP address. This helps us detect unusual login attempts and flag them before anyone else touches your account. We do not sell your personal information to third parties. We share data only with payment processors who handle your bKash,
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Nagad, or Rocket transfers, and with verification partners who confirm your identity documents. These partners operate under their own privacy obligations and receive only the minimum data needed to complete their task. If local regulations in Bangladesh or your eligible region require us to disclose information
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to authorities, we comply strictly within the scope of that request. You can ask us at any time what data we hold on you, request correction of inaccurate records, or ask for deletion where legally permitted. Our support team handles these requests directly through live chat
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or email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have questions about how your data is stored, want to request a copy of your personal records, or need to report a concern about unauthorised access to your account, our support team is available through multiple channels. We aim to respond to privacy-related queries promptly because your account security is time-sensitive. Whether you notice something odd in your transaction history from a Nagad withdrawal or want to update the phone number linked to your bKash deposits, reach out through the paths below.

Team online

Live Chat

Open live chat from any page on our site. Ask about data access requests, account verification status, or how your bKash and Nagad payment details are stored. The team can walk you through each step while you wait.

Email Support

Send a detailed privacy request to our support email. Include your registered phone number and a description of what you need — data export, correction, or deletion. We reply with confirmation and next steps.

Account Settings

Log into your luckyspin account and head to the privacy section under settings. From there you can update contact details, review linked payment methods like Rocket, and toggle marketing communication preferences directly.

Common Questions About Your Data

Below are the privacy-related questions our support team receives most often from account holders in Bangladesh. If your question is not covered here, reach out through live chat or email and we will answer directly.

We collect your full name, email address, phone number, and date of birth during registration. If you deposit via bKash, Nagad, or Rocket, we also store the transaction reference linked to your account wallet for payout processing.

No. We do not sell or share your personal information with advertisers. Data is shared only with payment processors handling your bKash, Nagad, or Rocket transfers and identity verification partners, under strict data-handling agreements.

Contact our support team through live chat or email with your registered phone number and a data export request. We compile your records — account details, transaction logs, and verification documents — and send them in a readable format.

Yes. Submit a deletion request through live chat or email. We close the account and remove personal data after the legally required retention period ends. Any pending Nagad or Rocket withdrawals are processed before closure.

Payment data travels over SSL-encrypted connections. We store only the transaction reference and amount against your account — not your bKash PIN or Nagad app credentials. Your mobile wallet credentials remain entirely within your own payment app.

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can clear or block cookies through your mobile browser settings, though this may require you to log in again each visit.

We retain transaction records for a period required by applicable regulations after account closure. Once that window ends, all personal and financial records are permanently deleted from our servers. Exact duration depends on your region's requirements.

We send an OTP to your registered mobile number and block the new session until you confirm it. If you did not initiate the login, ignore the code and contact our support team immediately so we can secure your account.

We log your IP address at login to detect unusual access patterns — for example, a login from a region where you have never accessed your account before. We do not track GPS location or store precise coordinates from your device.

Log into your account, open settings, and submit a change request for your phone number or email. We verify the update through an OTP sent to your current registered number before applying the change, keeping your account protected throughout.

Privacy Policy at luckyspin

How We Protect and Manage Your Information

Encryption in Transit

Cookie Usage

Account Security Layers

Data Retention Period

Third-Party Sharing Limits

Your Right to Request Changes

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Data

01 What personal data does luckyspin collect when I register?

02 Does luckyspin share my data with advertisers or marketing companies?

03 How can I request a copy of all data you hold on me?

04 Can I delete my account and all associated data?

05 How does luckyspin protect my payment information from bKash or Nagad?

06 What cookies does this site use and can I disable them?

07 How long does luckyspin keep my transaction history after I close my account?

08 What happens if someone tries to log into my account from a new device?

09 Does luckyspin track my location or IP address?

10 How do I update the phone number or email linked to my account?

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